LockRite FAQ's

We know that it's important for our customers to know what they're getting when choosing LockRite. Our FAQ page should answer any questions you may have about the services we provide. If your question isn't answered here, please call one of our team on 0800 0612 677.

• Q. Why should I choose LockRite?
  LockRite is the largest uniformed, DBS Checked (Formerly CRB) Locksmith network in the UK. We have locksmiths that work and live in or close to your area and can usually be with you within 30 minutes. We are on call 24 hours a day, 7 days a week, we never charge a call out fee and our work comes complete with a guarantee.
• Q. Are your locksmiths local?
  Yes! All our locksmiths actually live within the locality they serve or close enough for a short commute. Not only does this mean they can be with you quickly (usually within 30 minutes) but it also means you are helping to support a local business rather than a company which has no interest in your community.
• Q. Are your locksmiths vetted?
  All of our locksmiths are DBS checked and professionally trained for your peace of mind and security. A DBS check (previously known as a CRB check) is a list of records that show an individual's Cautions, Convictions, Reprimands and Warnings and can also include information held by the police.
• Q. Do you offer a guarantee?
  Yes! Customer satisfaction is the number one priority at LockRite. Our work is guaranteed with a 12 month manufacturers warranty on all parts and 90 days guarantee on all workmanship and our customer service team is available 24/7 to discuss any queries on 0800 0612 677. We're also CHAS accredited and ISO9001 registered which demonstrates we take our health & safety responsibilities seriously.
• Q. What should I do while waiting for the locksmith to arrive?
  Please make sure we have a valid contact number for you (mobile/neighbours landline, etc) and that you are able to answer the phone in case the locksmith has problems locating you. Please don't tamper with the lock yourself as you could cause additional damage which may prove expensive to repair.
• Q. How long will it take for the locksmith to gain entry?
  If the lock is a standard rim cylinder type (Yale/Euro Cylinder) then in most instances entry can be gained within a matter of minutes. More complex locks such as five lever mortice deadlocks will take longer due to their inherently secure nature.
• Q. Do you provide locksmith services to commercial clients?
  Yes we do. We provide the largest uniformed, DBS Checked (Formerly CRB) Locksmith network in the UK. We regularly carry out work for commercial clients such as banks and insurance companies. Please visit our National Accounts Website for more information.
• Q. I've heard something recently about 'Bump Keys'. What are they?
  Bump Keys are special keys which can open practically any rim cylinder lock. They are special locksmith tools but recently there have been reports of homes being broken into by thieves using bump keys which are freely available to buy online. Perhaps the most unsettling thing about this is it allows a thief to gain entry as easily as if they had your own house key - silently and quickly. It is possible to have anti-bump locks fitted which will prevent your locks from being compromised this way. Give us a call if you would like to discuss this option.
• Q. What is 'lock snapping'?
  Lock snapping is a term given to a technique used by some burglars to break into Euro cylinder locks (the type commonly found on uPVC doors) by physically snapping the cylinder in half. Once the lock is snapped the door can be opened within a matter of seconds. Anti-snap locks are available which can prevent this method of forced entry. Give us a call if you would like to discuss this option.
• Q. How can I pay for work?
  We accept all major debit and credit cards and will also take cash on site. Payment can be made via a card terminal carried by our locksmiths or payments can be made by calling our head office and a receipt will be given.
• Q. Are LockRite members of the Master Locksmiths Association (MLA)?
  The main focus of the Master Locksmiths Association is to offer a certification program for locksmiths in the UK. All LockRite locksmiths are certificated by us, after completing one on one training sessions with our experienced, professional locksmith trainer over several weeks. They also receive expert training from Yale on the latest smart security products, such as Yale smart locks, Yale CCTV and Yale Alarm systems. Better still, their locksmith training is on going throughout their career. Therefore, LockRite are not members of the Master Locksmiths Association.